Allstate - Agent Left Me With "No Agent" Apparently for 2 + Yrs - Platinum Package
INDIANAPOLIS, INDIANA -- I didn't routinely check the space on my invoice where it gives Agent's name; suddenly one day discovered NO Agent listed - went back over 2 yrs worth of invoices and saw it was blank - I was flabbergasted! I called another Allstate agency - they informed me my agent no longer works in the business!! I was never notified - and I had been paying every month on a 'Platinum Package' - the most expensive insurance package Allstate offers. It is supposed to include an Agent!!! Also, no one has been overseeing my policy - I was screwed out of several 'good driver' checks that I was receiving 2x a year; When I went to renew my registration at Motor Vehicle they pointed out that under the Description of my car - it states: Vehicle Unknown -- When I asked this new agent that I called about this handling of my account - he was glib and cavalier saying: 'well, you've got one now!" Shouldn't I be getting a hefty rebate for paying on a policy that suddenly and without warning had no agent anymore? Is this legal for an insurance agency to do without any notice?