Publix - Misleading Ad

Cherries - Complaint

Review by gduke on 2012-07-25

Rating:

NEWNAN, GEORGIA -- Ad promoted buy one get one free with price on bottom of 2.49 was charged 5.99 made complaint to company and was declined after they admitted ad was confusing Here is letter I received they did not even offer to honor ad after my compllaint Store was located at 100 Glenda Trace, Newnan, Ga 30265
From: customer. care@Publix.com
Subject: Publix Reply - Case Ref # 46893
Date: July 23, 2012 10:28:02 AM EDT
To: Dukegc1
Dear Mr. Duke,
Thank you for taking the time to share your experience with us. We regret that we have failed to meet your expectations. We would never knowingly dis...appoint our customers. We appreciate the trust you have placed in us to rectify the situation.
Our ad regarding cherries was a bit confusing. The Rainier Cherries are BOGO at $5.99 per package. Also, we have other Red Cherries on sale for $2.49 per pound. Sometimes when similar items in the same family group are on sale, we will list them together; however, this has caused some confusion and we sincerely apologize for this.
If we may be of further assistance in this matter, please do not hesitate to contact our customer care specialist at 1-800-242-1227. You may also contact us via email at www.Publix.com/contact or write us at Publix Super Markets, Inc., P. O. Box 407, Lakeland, FL 33802, ATTN: Customer Care. Please be sure to reference your case identification number noted above. We look forward to serving and meeting all your future needs.
Sincerely,
Lori
Customer Care