I Will Never Shop at Sears Again.
Refrigerator Delivery and Repair - Complaint
ROSS TOWNSHIP, PENNSYLVANIA -- I have never experienced such horrible customer service from a company in my life. On July 15, my husband and I bought a refrigerator from the Sears at Ross Park Mall. It was delivered on July 21, 2012. The delivery people were not careful in unloading the refrigerator and broke the prong on the electrical cord. I cannot plug in my refrigerator. I was told that someone would come to repair my refrigerator on Monday, July 23. Not ideal, but whatever.
On Monday, I received a call telling me that delivery people were on their way to help me with my dryer. Hello, my dryer is fine. It is my refrigerator which cannot even be plugged in. After spending over an hour on the phone being transferred from one department to the next, being disconnected, and waiting on hold, I was told that we would receive a call on Tuesday night with the window period for when a repairman would come to fix the refrigerator.
I never received a phone call. I called Sears this morning asking why the hell have I not received a call saying when a repairman would be coming. They said that someone would come between 1-5 P.M.
While I was out, I received a phone call from Sears informing me that there are not any repair technicians available today, that is why we didn’t receive any confirmation call last night; I was told that the next date when a repair person would be available is on August 2, 2012. I yelled at the customer service person. 11 days without a working refrigerator. It is not my fault that Sears delivery people broke the prong on the electric cord for my refrigerator. I would be up a creek without a paddle had my husband not found a replacement prong at Home Depot; this is absolutely unprofessional and wrong.