Budget Car And Truck Rental - Thieves - Intentionally Withholding Information to Charge More
Car Rental - Complaint
SALT LAKE CITY, UTAH -- Picked up car in SLC airport. Agreed to $3.33 a gallon upon return to bring level of gas to same level upon pick up (full). Returned car full - but was still charged $79.92. Check in clerk certain she checked in car correctly and gas should not have been charged. They said go to front desk for credit. Did so, and manager was not available to fix @ that moment.
Front CSR Personnal advised they'd get credit issued (verified w/back check in personnel car was returned full), provided E mail address for confirmation and departed. Waited till following day - no E mail received concerning credit. Called Utah location and spoke w/manager who said we agreed to be charged that amount upon picking up the car. I thought she was joking when I said, seriously, we returned the car of full? I asked for their corporate phone number and was told their location was privately owned, so complaint would be noted, but even so, they would not give us gas credit.
I am working with corporate to get this resolved. If that doesn't work, I'm off to the BBB of Utah and FTC. I also think a class action lawsuit to be appropriate to this location. Read reviews of this location after the fact. Should have read prior. Many complaints of are of same nature!