Alienware/Dell is Finally Stepping it Up!
Alienware M14X R2 - Compliment
I first contacted Alienware sales support through the online chat thing. I built my setup, and spoke with James Williams on the chat. This happened on Tuesday, 07/17/2012. I received a quote via email, but told him I had to think about it. On Friday 07/20/2012, I decided I would purchase, so I emailed James directly, and he responded INSTANTLY and said the quote is still good, and would have a financing person contact me in one hour. Got AMAZING deals with the $100 off and the Dell Advantage program with free 2nd day shipping.
Just before an hour passed, I got a call FROM AN AMERICAN SALES person to process my order. I got the confirmation email and my order was already passed the processing stage, and into the production stage THE SAME DAY!
Again, I purchased a customized Alienware M14X R2 on Friday, 07/20/2012 with custom nameplate and everything. It is now Wednesday, 07/25 and my M14X is already halfway here! Fedex estimates it will arrive tomorrow, 07/26. From order date of Friday, 07/20 with a delivery date of 07/26 for a customized M14X with custom nameplate all within ONE week!?!?
Alienware/Dell is FINALLY stepping it up!
I still have my M15X, and it is still running STRONG! I can't WAIT to play with my M14X R2 tomorrow after work! I will keep this updated, but with my experience with Alienware/Dell so far, I have never had a down moment yet!