Sears Will Not Repair My Brand New Refrigerator
COVINGTON, VIRGINIA -- I purchased a brand new Samsung refrigerator from Sears in Covington Virginia on July 5, 2012. I picked it up and installed it myself. When I got the refrigerator home I took the plastic rap off and opened the doors. There was no paper work, no water line fitting and it was missing 2 bins on the refrigerator door. I went back to the store the next day and I was given a water line fitting and was told that they would order the bins for my door, which as of today I have not received. I installed the unit and I had to eliminate the extra ground prong on the power cord because my receptacles do not have the 3rd hole for the prong. I got everything hooked up, everything works with the exception of the ice dispenser. The ice maker makes ice but the motor that turns the auger does nothing. I called Sears service and a serviceman came to my home and checked it out and said it needed a new circuit board. He ordered it and it was sent to my home. He came Monday - July 23,2012 and started to repair it and then said that my warranty has been voided because the prong on the power cord was missing. I happen to know that the extra safety prong has nothing to do with the operation of the unit. It is there as a safety ground to protect someone from being shocked in the event that the main ground would fail. He said that I was just stuck with - too bad. I am very upset to say the least. I spent 939.00 for a new refrigerator that came with no paper work - no water line fitting - 2 bins missing from the door and a ice dispenser that does not work. I am 61 years old and have shopped at Sears my entire adult life but after this I will never darken the doors of their stores and I am also contacting an attorney. I don't care what is cost and I don't care if I Win or lose, I am going to pursue this with everything I have. I was very nice about not having the paper work, fitting and the 2 bins but when they refuse to fix a brand new unit that is where I draw the line. Look it up on the net about the round safety plug and every site will say the same thing, that the round safety plug has no effect on the operation of appliances. Talking about scam artist - Sears has to be the best - Instead of satisfaction guaranteed it is buy it and screw you.