Home Depot - Employee Puts Lumbar Cart Next to My Vehicle
KENNER, LOUISIANA -- I, Glenn Daresnbourg filed a claim with Home Depot on 6/22/2012 see attached report. My truck is brand new and at the time of incident had only 1200 miles on it. On 6/25/2012 I received a response of denial from Christina [snip], see attached letter.
We posted on Facebook about the accident and immediately had a response from the Home Depot Center. Since then we have talked to Harold at 1-800-253-4527 extension 84384. He offered me $100.00 gift card, I told him I was unhappy with the amount because I felt the repair would cost more. He told me to get an estimate for the report, see attached report, and then fax it to him.
I talked to him on 7/20/2012 he offered me a $300.00 check that he would mail out to me. I told him if according to the Home Depot employee, the employee said the lumbar cart was 2’ away from my vehicle, the employee claimed I turned into the lumbar cart, if I turned into the lumbar cart as he claims I would have hit him and the lumbar cart. I stated the employee is going to lie to keep his job, I said, what I claimed happened makes more sense, and he informed me the camera could not see this part of the parking lot. I told Harold so in other words, you will pay for half of the damage and I have to pay for the rest of the damage which I did not cause; that I would accept the check but report it to the BBB. Harold informed me, this offer is no longer good. As I have 3 Home Depot accounts and have stated from the very beginning of this incident I would take store credit in the place of cash.
I own 2 businesses, Darensbourg Center which is a strip shopping center and D & D RV Park and spend approximately $20,000.00 annually in Home Depot, I didn't have a Lowes Credit card but have opened one since this incident which I did inform Harold.
I am very dissatisfied with this response being it was not another customer that caused this but THEIR employee… also the time and effort I have put into resolving this matter.