Fox Rent A Car - Horrible Customer Service and I Never Received the Vehicle I Reserved!
SAN FRANCISCO, CALIFORNIA -- FOX Sucks! I would give them (0) stars if it would allow me. I actually booked them through Expedia along with my flight and hotel. I thought it was quick and easy to book everything together. I did notice that the prices for the rental were very reasonable. However; their customer service is terrible, the worst!
I reserved a minivan because I had 6 people with me on vacation in San Francisco. The line at the SF Airport was the longest and slowest. When I got to the counter, "Jonas" was fine until I declined the extra insurance on the vehicle. He then continued to ask my cousin (the other authorized driver) 4 times if he wanted the extra insurance. He got pi**ed off when we didn't purchase it and said "Fine, it's your life".
Then he proceeds to tell us that the minivan is not available and he will upgrade us to an Equinox. Normally this would be fine, but we had 6 people and the Equinox only seats 5. So he promised that some minivans would be coming in that night and he would call me and meet me at the hotel and swap out our vehicle. So we agreed.
I never received a call and never received the minivan that night. I proceeded to call the SF office several times the next day, only to wait on hold for 20-30 minutes and never got anyone on the phone. When I finally spoke to someone, she was pleasant, and promised to send me a minivan asap. Again, it didn't happen.
I called again and ended up speaking to a rude lady in LA. She told me it wasn't policy to meet customers at the hotel and swap out a vehicle. And that I should be happy that I received an upgrade. At this point I'm furious. I didn't want an upgrade, what I wanted is a vehicle that can seat 6 people, not 5!!! I was in SF for 4 full days, and never had an adequate vehicle for my party. So we had to make other arrangements (including taxis) so when it was all said and done, we ended up spending way more than we would have with a REAL car rental company like Hertz or Budget, etc.
And I made sure to fill up the tank right before we turned it in, and they still charged me for 3 gallons of gas at $5.59 per gallon. I will NEVER use Fox again. Customer service is way more important than saving a few dollars, especially when we are on vacation from out of state and are trying to haul around 4 adults, two children, and all our luggage.
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