Denny's Restaurant #7142 - Rude Manager
Checkout - Complaint
NORTHRIDGE, CALIFORNIA -- I approached the register to pay my tab (Order no. 391270, Date 07-25-2012, 2:18 pm).
Usually I am greeted by an employee taking my payment, always pleasant and courteous. In this case the manager (Arturo [snip]), who had never before taken my payment, simply stared at me without saying a word. Annoyed by this discourtesy, I just stared back at him for a few seconds, then I said to him, "Do you speak?" Then he did.
When I presented my VISA card, he asked for ID. I explained that I had recently lost my billfold with ID. I had received the replacement VISA card but no other replacement cards yet. He insisted that he must have ID. (My VISA card is for debit, not credit. On that date there was slightly under $2,000 in my checking account. The amount of my check was $19.65). I told him that I, with a friend, routinely patronize this store about twice a week and have done so for at least three months. And that I had never been asked for ID!
Still the manager balked, directing my attention to a sign near the register stating that ID will be solicited under certain conditions. I repeated that in approximately 24 previous meals at this store over the last three months, never once had the acting cashier ever asked for ID, nor directed my attention to the sign. I replied, of course, that in any event there was firmly established precedent for my not needing to present ID.
I needed a haircut; maybe that's what offended him.
Lawrence E [snip]