Car Renters Beware Auto Europe
PORTLAND, MAINE -- I rented a car for 9 days in July 2012 from Auto Europe and the Rental Company was BUDGET. Upon arriving at Shannon Airport I asked if I could upgrade to an automatic. The original voucher of $302.99 included insurance was paid in full to Auto Europe. The upgrade to an automatic came to $1102.64. I’m sorry I assumed they would take the $302.99 off that price for a balance of $799.65. However not only did they not take off the $302.99 they ADDED it on for a total price of $1405.63 charged to my credit card. Also BEWARE the car they gave me was a 2008 Corolla with damage to rim, several dents and scratches which luckily I had noted on paperwork.
I spoke with a couple of people from Auto Europe one felt they charged me for both agreements. However Customer Service said because I upgraded I owe both the $302.99 and the $1102.64 for a total of $1405.63. She said although they are affiliated Auto Europe BUDGET in Ireland can charge whatever they want and disregard the original voucher of $302.99.
Live & Learn and BEWARE of Auto Europe BUDGET.