Philips Electronics North America Complaint - Total Junk and NO customer service
Back in March of this year I purchased a Philips Home Theater system. In July it decided that it no longer needed to work. After many calls Philips offshore "Customer NO service", I got a rma number. I had to ship the unit at MY expense and wait for a replacement. After they had it for a month, I got a call advising me that they no longer make the dvd/vcr combo home theater system and if I sent them my reciept they would send me my money back or they would prorate it and send me the balance. I decided this was not acceptable and "settled" for a replacement unit that did not have a vcr built in. The new unit finally arrived in October. Most of the features on the new unit are wonderful. However, after playing a grand total of 3 dvds, it refused to read anymore dvds. So again, I called Customer NO service. This time I was told to take it to a local shop for repairs. After two weeks in the shop the unit was returned to me with a "new" laser. Much to my surprise, 3 dvds later, it again stopped working. We called Customer No service again and was told to take it back to the shop. We actually unplugged the unit, let it set for 20 minutes and it started working again. Less than a week later, it was right back to not reading dvds, so I was again on the phone and told to take it back to the shop.
Instead I called the Corp phone number and was put through to "Peggy Martin" who is supposed to be the assistant to the CTO. She passed my info on to someone else. The person who called Veronica Pratt, claimed to be "the assistant to the President". While she was very pleasant to talk to, she was not very intelligent when it came to dvd players and home theater systems. I explained to her that I would be happy if Philips would just send me a stand alone dvd player to hook up to the theater system as a component. She spoke with her "experts" who told her that a stand alone player would not work with the system. I then explained to her that they were indeed wrong, because I currently had a stand alone dvd player (made by GE and missing the front door, but still working) to the unit and it worked just fine. Today she called me back and advised me that they could not send me a stand alone player because that would be like giving me something for free. Mind you, the dvd player on the current theater system does not work, I was just asking them to replace wasn't working. They have offered me a replacement unit again. This time, its an even cheaper model than the one I originally purchased. So I am back to the corp office and Peggy Martin in hopes of getting some kind of satisfaction.