Orbitz doesn't care about it's customers
Airfare - Complaint
I booked a jumper flight round trip from Maui to Kauai. The flight from Maui to Kauai had been changed 3 times, and on the 3rd change, it was made for a time that I wouldn't even be on Maui. I called Orbitz to explain the situation, get options and found out that I was ultimately screwed. Orbitz contacted Island Air (another winning company) and Island Air told them that I had approved the change and that no refund would be issued. After complaining for over an hour, Island Air only offered a credit for a future flight. Fantastic, however, they only fly Hawaii and I live in New Jersey! Needless to say I will never be using Orbitz or Island Air ever again.