Amtrak - Waiting for a refund-case number 2577730
CHICAGO, ILLINOIS -- When returning from a trip out west, the train to pick us up in Minot, ND was late by 6 hours. This made us miss our connection in Chicago. We had to spend the night in Chicago and because the train we were to catch was full as far as roomettes were concerned, we had to take coach between Chicago and Washington, DC. They said there would be a $199 refund for the difference. We have been waiting for this refund since May 20th. When I call to investigate, I usually wait 30 to 45 minutes on hold till someone picks up. This puts me over my minutes and I pay extra. If they had not told me we would get a refund, I would not be persuing it.