AT&T - Incorrect Disconnect Notice
DSL - Complaint
COLUMBUS, OHIO -- Every year around the end of July I get to waste hours of my time dealing with AT&T trying to figure out what this stupid company is going to disconnect without justification.
Last year I spent over 10 hours of my time trying to explain to them that my billing is automatically paid from my business account for all my services, yet they were going to disconnect me for an upaid bill for service that no longer existed for over 1 year at an old address. Finally, they tried to tell me it was my fault for moving, transferring my service to my new address, continuing the service, BUT NEVER CANCELLING OR TERMINATING THE SERVICE. HOW DOES ONE TRANSFER SERVICE TO A NEW ADDRESS AND CANCEL THE SERVICE COMPLETELY?
Then they sent me an $80 "final bill". More wasted time from multiple calls explaining their mistake, disconnections, recalls, and transfers to wrong departments to get that straightened out so they realize finally that I do not owe them any money for the old address.
THE NEXT WEEK I GET A REFUND IN THE MAIL FOR THE BILL BALANCE FOR THE SERVICE THAT NEVER EXISTED BECAUSE IT WAS TRANSFERRED OVER A YEAR AGO.
Today's stupid waste of time was calling to find out why my DSL service MONTHLY STATEMENT shows "final bill" when I haven't cancelled any service. 3 people and multiple transfers later, "disregard that statement, a computer sent out a lot of them by mistake"