Samsung - Worst company complaint resolution ANYWHERE
refrigerator - Complaint
NAPERVILLE, ILLINOIS -- I had the fridge fail in the first two weeks after purchase. They have a company call sometime within 3 days to just schedule a service appointment. When the repair company they use came out they replaced a board and said it was working. It wasn't working and when I called again for service they again said they would call within 3 days to schedule the appointment, not be there within 3 days but call to schedule. They came back again and thought they fixed it but yet again they were wrong. I called to talk to customer service and asked to talk to a manager. They have a special complaint department (they obviously have a lot of special complaints). They offered to refund the purchase price. I explained I got it discounted and the refund would not pay for the same fridge. They did not care and would only offer the purchase price. They would NOT offer the same model as a replacement. I got in touch with Lowe's and they would offer a replacement even though I didn't buy it from them (the company I bought from went out of business). They even delivered the new and picked up the old at no charge. Lowe's was FANTASTIC. Samsung offered food replacement. I jumped through a ton of hoops to provide itemized list and individual cost yet they never issue a check. Just continue to get the run around. By the way they were rude on every conversation not even a hint of compassion that my $3,000+ fridge didn't work for two weeks and it took me over two weeks battling them and still got nothing.