Island of Adventure/Busch Gardens - Take your money then act like they never got a dime chasing you out and refusing to let you enter BE WARY
WATER PARK AMUSEMENT - Complaint
TAMPA, FLORIDA -- They take your money on easy pay. Will go to Disneys water parks in the future much better deal Florida resident after 2pm only 60.00 and all day for 100 per year unlimited.
They can't seem to get an account straight, They take your money then harasse you about trying to come into the park. Then you try to get them to get it correct in their computer and it happens more than twice refusing to let you in after you paid your monthly easy pay. I even showed them my receipt. They offer you a snack to make up for the screw ups. LOL thanks so much at 57dollars a month I pay what a joke.
June 16th 2012, after checking that my credit card company had paid Busch Gardens my family and I decided to go to the Islands of Adventure we were told my pass was not valid. I explained then I needed to go talk with customer service. When parking Mr Security man approached me told me that the girl down gate told me I had to pay. I told him this was not told to me and that I had a season pass and was wanting to talk to customer service department as I knew my pass had been paid for and that means I would not have to pay. He refused to let me talk to customer service and instead called the Tampa police department on me. After my family said they wanted to leave I told security the jerk pinned me in. The police department threatened to call my employer saying how I was a liar and thief to try and get into the park. Like I was trying to break and enter. The manager of the park came out and said I don't pay your bills. So we went back to busch gardens I got my receipt. We went back to the park and went in. Upon seeing MR security I showed him my receipt Next thing I knew we were asked to get our things and leave the park. I called and complained I asked them to please fix my account so this not happen again.
They could not even do that I came back weeks later went to Busch Gardens got my receipt and the gatekeeper told me I could not enter without paying as my passes were no good even after I showed him that they were paid he refused to let us in with out paying parking. This was to be included with the 57 a month I pay. So I" went back to Busch Gardens they called island of adventure who offered me a snack voucher woppy do. I asked them just please I want you to stop charging me and I won't be back they refused saying I was bound by contract. They are failing to let me have what I paid for why should I have to pay future payments to be treated like a second class citizen