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Un-professional, Incompetent and Rude!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORFOLK, VIRGINIA -- My epileptic son, had a dosage increase in 2 of the 6 prescriptions he takes daily on 1/22/2015. The Doctor faxed over the new prescriptions and since it was only 1 week before I had them all filled I called the pharmacy and asked to hold the new ones to be filled with the rest, so I did not have to make several trips. Picked up ALL prescriptions on 2/2/15 and when I got home and inspected them; one of them was still labeled with the old dosage and one was entirely missing.

Called the pharmacy and was given 2 options for the wrongly labeled prescription. Bring it back and the correct amount/dosage would be provided; wait and when I had finished the 1st bottle, they would provide me with the medication for the rest of the month (WHAT???). I told her that I did not want a med with the wrong dosage in my house and I would bring it back. When I inquired on the missing med, she informed me that "because it was called in, and the other med was not mentioned, she "assumed" it was not needed". WHAT! WHAT!!

I told her the prescriptions were NOT called in, only 2 were increased and that she had filled the other meds that were not increased with this order, so what she said did not make sense. Silence! She asked me if I was going to bring the medication back, I said "Yes!" When I arrived at the Pharmacy, I gave her back the med and told her I had an issue with the missing medication and that CVS did not have the authority to "assume" a med was not needed and in the future to call for confirmation if it was suspected. She looked me straight in the eye and told me that I "always had an issue with something they did and was always in their pharmacy causing trouble".

WHAT!!?? I asked her to name ONE instance that I had been there, since I had only gone to the pharmacy in 7 years, 3 times. She said "well, today is one". ARE YOU KIDDING ME!!! I turned around and went to the store manager and reported her. The store manager told me she "shared supervisory duties" and he would have her supervisor call me. So I left CVS, transferred ALL my prescriptions to another pharmacy and I came home and reported her to CVS Corporate. Luckily, there were 2 other pharmacists around, so the story should not be hard to collaborate.

She not only endangered my child, with incorrectly labeled anti-convulsant medication, and determining WHAT medications were filled. She was completely out of line even IF I went to the pharmacy every month and questioned their procedures. That's what a mother is SUPPOSE to do. Hopefully, she will be looking for another job. My days of CVS shopping are OVER!!

Update 02/09/2015:

A CVS rep contacted me on 2/3 and stated that the person who was so rude was "not usually like this". She agreed to contact me AFTER talking to her and let me know what the resolution was. After a week, I decided to call Corp again. Called CVS Corporate on 2/9 and as "suspected", the complaint I filed had been "Closed" with no resolution. They DO NOT CARE about their customers. So glad I don't do business with them anymore.

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Phones Not Answered - Incorrect Drug Costs Posted on Website
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONNECTICUT -- Have tried close to a dozen times today to contact CVS Caremark 2220 to check on status of prescriptions that were supposed to be faxed from my out-of-state doctor due to relocation. Logging on to website provides inaccurate information and DOES NOT TAKE INTO ACCOUNT that I am an enrolled member of a state plan with national coverage. This is INEXCUSABLE. Trying to call the pharmacy at their local number is a nightmare - have to go through an automated system - when you finally get to the option to "talk with someone" NO ONE ANSWERS and you are disconnected. This too, is INEXCUSABLE.

What a nightmare when everything should have been a smooth transition. It's issues like these that jeopardize the health of everyone. I will be filing a formal complaint with regulatory agencies as well. It's no wonder there have been class-action lawsuits in the past. CVS needs to, without delay, correct all inaccuracies on their websites, have real live people answer their phones.

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Customer Service
StarStarStarStarEmpty StarBy -
Rating: 4/51

HUNTINGTON BEACH, CALIFORNIA -- In comparing my mom and pop pharmacy to CVS, I found my pharmacy more competent and friendly. On a scale from 1 to 10, I would rate CVS a 4 and my corner pharmacy a 9. For instance One Care delivers, orders what they don't have in stock, they will tell you when it will be in so you can make a decision if you can wait or go to another pharmacy.

The pharmacist at CVS seems like they are always in a hurry.
This is why they make so many mistakes. The customers seem hurried as well.

One Care rates a 9 to CVS' 4 at best. l

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Pharmacy Staff Rude and Unhelpful
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALISBURY, MARYLAND -- I went to refill a prescription for test strips I have been buying for a decade. All of a sudden it seems they are saying Medicare rejected me after all these years of getting Medicare to pay. Well I tried to get them to explain. The woman keep saying I had opted out of Medicare for Aetna insurance. I explained I didn't have Aetna nor have I ever used Aetna/ she does kept repeating Aetna. SHE THEN PROCEEDED TO TELL ME THAT IT WAS AETNA AND I HAD TO LIVE WITH IT.

I pleaded for help but was rudely dismissed without any help in looking for a remedy from an insurance company that I didn't use. Its their computer and files but no help was coming. In the last three years I have bought tens of thousands of dollars worth of meds and other goods there. Its my intention now to take all my prescriptions to Wal-Mart. I will never step foot in there and I intend to make sure as many people know what a horrible staff works there. I may even picket to help others from being treated badly. Surely I will post on Facebook and try to get other to take it viral.

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Refused to Fill Prescription
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I had to go to the emergency room at West Kendall Baptist Emergency Department where I was taken by Miami-Dade County
EMT personnel with a badly locked knee. The attending physician prescribed Percocet 5mg/325mg every 6 hours, (10).
The prescription was written by Anay Castro, DEA # 03320730.
The prescription was refused by the CVS pharmacist! When I asked why he stated something about there being a problem with the prescribing physician and said RUDELY that he could not provide any further information.
My husband complained to the store manager who said something about drug interactioins and it was for my protection BUT the assistant pharmacist told us candidly, until she was told to hush by the rude pharmacist who threw a prescription at her that too many drug abusers trying to buy drugs such as percocet at that particular store...So rather than call the hospital to verify the prescription we were profiled and refused the meds.
We bought the Ibuprofen also on the doctor's prescription and went across the street to Walgreen's Pharmacy where the prescription for Percocet was filled with no issues, no rudeness, and a smile.
I'll transfer my monthly prescriptions on Monday and make sure to inform family and friends why I will no longer be a CVS customer

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Pharmacy Tech Lied
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BROOKLYN CENTER, MINNESOTA -- I have a rescue asthma inhaler to refill on an as-needed basis. Since they have all of my information on file, I'd think they'd automatically run the script through insurance before I pick it up. Today, I went in for a refill, asked if they submitted a claim to my insurance company beforehand, and was told that yes, they had. When they rang up the purchase, it came up full price. I asked... again, politely... if they ran it through insurance, and was assured once again that, yes, they did. The woman didn't want to double check, refused to meet my eyes and was borderline rude in her demeanor.

Once I got home, I called my insurance company, and was told that no claim had been filed, but that medication is covered. I can understand computer errors, but the way the woman acted combined with what other reviews say about customer and employee treatment, make me think this is more a matter of poor service and malcontent. Regardless, I won't be filling future prescriptions there anymore.

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Very Rude Cashier **, Abuser, Have a Mental Problems, Refused to Purchase My Items.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STORE#9660, CALIFORNIA -- I'm a regular customer in CVS, more than 5 years. I've never met such bad customer service like in this location. I was standing in a line and cashier, a short bad-looking guy, named ** refused to proceed to ring up my products! Can you believe in it? He told me that I need to go another line! What is that? This is not first time this has happened.

Before, I bought a paper bag and he didn't gave it to me and wanted to made me pay more than was written on item! The cashier ** is extremely rude, he never says hello to customers, abuses them and tries to steal their money. I like this store because they have a large choice of items and convenient location. But, ** is rude and hates everybody, especially women, I guess. Hope he will get fired very soon.

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Bad Pharmacy Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- The CVS at 101 Canal Street in Boston, Massachusetts treated me like a criminal when I picked up pain medication with an antibiotic after inpatient surgery (I had Staples, stitches, vascular tissue graft, and a skin graft). They told me they weren't sure they had enough of the pain medication. I told them I was fine with that and they still treated me with absolute disgust. It was the first time I'd been to that CVS, but I thought it would save time so I could catch my train home at North Station.

I recommend dragging yourself to any other pharmacy even if it hurts to walk. The skin graft donor site was from my groin/lower abdomen - 5 inch incision. I would have done the extra walking if I'd had any clue how bad it would be. It made a bad experience of multiple surgeries even worse.

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Ignored by Chatty Pharmacy Staff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUWANEE GA -- One bad apple spoils the pot - I went in to pick up a prescription that was ready, and was second in line. Instead of business, the girl at the counter was having a chat with the lady in front of me (the second employee in the pharmacy was on the phone the entire time). When they finished their chat, the employee left the counter vacant as I came to the front of the queue and went to the elevated area to do something in her computer, continuing her chat with the customer?/friend! in front of me.

When she finally returned to the window, she asked me to step aside because the other lady had been first. It would have taken 2 minutes (if she walked slow) to get my prescription, but she wasn't interested. Totally ignored for close to 10 minute all in. CVS Suwanee, Ga. Note the guy in the store front seemed much nicer/efficient, just the pharmacy.

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CVS Caremark Pharmacy #1295 in Honolulu, HI is incompetent and abusive to customers
By -

HONOLULU, HAWAII -- CVS Caremark Pharmacy, their prescription mail out “service” and their supposed customer care “service” subjects innocent customers to abusive and, I propose, unlawful behavior that repeatedly puts the health of their customers at great risk. My belief is that if a pharmacy makes a mistake, that it could be the result of an accident or an unintentional oversight. Yet, when dangerous mistakes and poor judgment routinely put the health of customers/patients in great danger, then this is intentional and requires an immediate and drastic reaction to prevent the health and well-being of other customers/patients from being put in jeopardy.

I believe the intolerable practices that CVS Caremark Pharmacy has subjected me and my family to should be grounds for immediate withholding of their license to conduct business in the state of Hawaii until such a time that they have proven beyond a reasonable doubt that no other innocent customers will suffer needlessly or have their health and well-being deteriorate as a direct result of their unjustifiable practices. Below are specific examples of the "customer care" I have received by CVS Caremark Pharmacy:

  1. Demanding that a customer personally pay for prescriptions that are covered and paid for by their insurance provider and have been paid by such insurance every month for the past 2 years. 2. Refusal to talk with or listen to a customer regarding a routine prescription that the pharmacy has not filled on time and such a delay causes the customer to not be able to take her routine, daily, prescribed medications that must never be abruptly stopped (even the pharmacy's own prescription print outs directs the patient to NOT abruptly stop taking the medication.)

  2. Refusal to fill a prescription on the grounds that they think the customer's insurance no longer covers the medication, despite that the customer has vast documentation and her own insurance providers' confirmation via phone that proves the medication is covered. 4. Not allowing a customer to transfer a prescription to another pharmacy when they have refused to fill the prescription on the grounds that they do not believe it will be covered by insurance.

  3. Refusal to provide advances of routine, daily, prescribed medications to customers, forcing the customer to abruptly stop taking their routine, daily medications for over 7 days, because the pharmacy's original fill of the prescription they shipped out a week earlier was lost by the postal service (confirmation of lost package provided by both online tracking and postal service supervisors). 6. Refusal to reprocess a prescription that they incorrectly processed the first time, thereby preventing the customer from receiving their routine, daily medications for an indefinite period of time, as they so choose.

  4. Unjustifiable accounting practices that direct pharmacists to withhold medications from customers who have a balance of $30.00 or more on their account, despite the fact that the bill was just sent out by their own billing department, the bill is not even due yet, the customer has not even received the bill, the customer has a 2 year track record of paying their bill on time, if not early and their awareness that the customer should never go a day without this medication and, if she does, her medical condition will become unstable and deteriorate!

The incompetence of their pharmacy techs, their starved for money accounting practices and their inability to apply good and appropriate judgment in the administration of my routine prescriptions and treatment plan during the past year have cost me my health, my relationships with friends, my peace of mind, my ability to care for my family and a great deal of time that I should've been focusing on my family when they needed me most, instead of being unnecessarily sick and unable to function.

I can make this claim against this pharmacy with absolute confidence because of all the documentation (both theirs and mine), witnesses to their detrimental actions and my past comparative experiences with other competent pharmacies during the past decade while working with my physicians to manage a chronic and serious health condition.

Their overall blatant disregard for the well-being of their customers along with their morally corrupt administration of my prescriptions within the past year has caused me enormous hardship, unnecessary and immense physical suffering resulting in the deterioration of my overall health and well-being, and, need I mention, overwhelming mental anguish.

Further, the pain and suffering their intentional and abusive practices have inflicted on me, the sole caregiver of our two, young children stationed far from other family during my husband's frequent and lengthy wartime deployments, has substantially diminished my ability to be an attentive, focused and nurturing mother to my children when they needed me most! Even my husband was caused to worry about me and my ability to manage our children and home during his wartime deployments, when he had his own life-threatening and immediate issues to contend with.
I share this with you so that you do not have to endure the same suffering that our family has.

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CVS Pharmacy Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 42 ratings and
102 reviews & complaints.
Contact Information:
CVS
1 CVS Dr.
Woonsocket, RI 02895
1-800-746-7287 (ph)
www.cvs.com
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