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L'Oreal USA, Inc. - My Head Hurt for 3 Days & 3/4 of My Hair Fell Out! I'm in Tears.
Frost & Design by Loreal - Complaint
Review by siggy222 on 2012-07-29
Rating: 
JACKSONVILLE, FLORIDA -- I've been using Loreal hair color, Frost & design & Hair lightning products since I was 17 yrs old. I am 49 now. I know how to use the products correctly. Approx. between Oct. 2011 & Jan.2012 I bought Loreal's Frost & Design here in Jacksonville FL. May 2012 the Friday before Easter Sunday I used the Frost & Design on my hair. As it was on my head I asked my family members if they smelled it because I smelled nothing at all & there is always a particular smell while using it. I thought maybe it is now odorless, although it did not say that on the box.
After rinsing my hair & blowing it dry I noticed that I did not have a noticeable lighting effect in my hair as usual. Approx 3 to 4 days later the top of my head hurt so badly that I put aloe Vera gel & tea tree oil on it & saturated it to ease the pain, I left it on for 2 days straight. Once I washed the aloe Vera gel & tea tree oil out of my hair, I had hand fulls of my hair in my tub & in my hands. I just cried uncontrollable. My hair continued to fall out for about a month and a half after that. My hair was very thick & curly & now I look like I have had recent radiation and chemo.
There are no words to describe how I feel. I did call Loreal & they said they would pay for my doctors visit but assured me it was not due to their product & no one else has had this happen to them. Most of my hair came out at the roots and some hair broke off. I made an appt with my doctor & he ran many tests & told me that nothing at all showed up in my blood work to show any medical reason as to why my head hurt for 3 days & lost most of my hair thereafter. I have loved & trusted Loreal all my life. Now, I am so afraid to ever use any Loreal hair products ever again. Every woman LOVES their hair & I surely loved mine.
Now I wear hats & my smile is gone. I plan on hiring a lawyer for justice & compensation. Women, be careful & I say "Save your used empty boxes for proof for at least a week after you have colored your hair, just in case this happens to you." If this has happened to any one else, please call Loreal & write a report here. There must be a re-call asap & all victims need to be compensated. I'd prefer just to have my hair back as it was, but it is too late for me. (extremely sad)
After rinsing my hair & blowing it dry I noticed that I did not have a noticeable lighting effect in my hair as usual. Approx 3 to 4 days later the top of my head hurt so badly that I put aloe Vera gel & tea tree oil on it & saturated it to ease the pain, I left it on for 2 days straight. Once I washed the aloe Vera gel & tea tree oil out of my hair, I had hand fulls of my hair in my tub & in my hands. I just cried uncontrollable. My hair continued to fall out for about a month and a half after that. My hair was very thick & curly & now I look like I have had recent radiation and chemo.
There are no words to describe how I feel. I did call Loreal & they said they would pay for my doctors visit but assured me it was not due to their product & no one else has had this happen to them. Most of my hair came out at the roots and some hair broke off. I made an appt with my doctor & he ran many tests & told me that nothing at all showed up in my blood work to show any medical reason as to why my head hurt for 3 days & lost most of my hair thereafter. I have loved & trusted Loreal all my life. Now, I am so afraid to ever use any Loreal hair products ever again. Every woman LOVES their hair & I surely loved mine.
Now I wear hats & my smile is gone. I plan on hiring a lawyer for justice & compensation. Women, be careful & I say "Save your used empty boxes for proof for at least a week after you have colored your hair, just in case this happens to you." If this has happened to any one else, please call Loreal & write a report here. There must be a re-call asap & all victims need to be compensated. I'd prefer just to have my hair back as it was, but it is too late for me. (extremely sad)
Before & After using Loreal's Frost & Design :(
Comments:
Posted by Alain on 2012-07-29:
You can contact L'Oreal USA Corporate Headquarters (575 5th Ave., New York, NY 10017-2446) about this by calling 1-218-818-1500 or e-mailing info@us.loreal.com
Posted by trmn8r on 2012-07-29:
It will be interesting to see if there are other complaints. If not, the lawsuit will be a tough slog.
Posted by Cookies for breakfast!!! on 2012-07-29:
Is this it? It does say new formula, humm. Thanks for the warning!
Frost and Design Dramatic Hi-Precision Pull-Through Cap Highlights have a new time-saving formula that leaves you with a delectable swirl of creamy highlights for a sun-kissed glow. Pull-Through Cap lets you select the exact strands you want lightened so that you can avoid messy mistakes and unwanted results. Choose from two different styling hooks to create subtle or bold highlights. Finish with a toning rinse to infuse hair with extra shine.
Frost and Design Dramatic Hi-Precision Pull-Through Cap Highlights have a new time-saving formula that leaves you with a delectable swirl of creamy highlights for a sun-kissed glow. Pull-Through Cap lets you select the exact strands you want lightened so that you can avoid messy mistakes and unwanted results. Choose from two different styling hooks to create subtle or bold highlights. Finish with a toning rinse to infuse hair with extra shine.
Posted by DebtorBasher on 2012-08-02:
Did you also check the aloe Vera gel & tea tree oil you used? I know you had a problem with the pain before you used it, but it seems your hair started to fall out as soon as you used the gel, which was 3-4 after the L'Oreal.
I'm not doubting that you've suffered from this and believe me, with hair down to by butt, I can well understand how upsetting this would be to anyone.
If you do plan on hiring a lawyer for compensation, then be careful what you accept from the company. If they offer to pay your doctor bills and you accept that...it may be looked at as a settlement and you may not be compensated any further.
Please keep us posted. Good luck!
I'm not doubting that you've suffered from this and believe me, with hair down to by butt, I can well understand how upsetting this would be to anyone.
If you do plan on hiring a lawyer for compensation, then be careful what you accept from the company. If they offer to pay your doctor bills and you accept that...it may be looked at as a settlement and you may not be compensated any further.
Please keep us posted. Good luck!
Posted by siggy222 on 2012-08-03:
The Aloe Vera gel & the tea tree oil my family uses often for sunburns & such. It is very good for the skin & the scalp, that is why I put it on my head. I wish now I had went to the emergency room though.
Posted by D. on 2012-08-07:
If your scalp is protected by a cap, and you are only highlighting strands that are pulled through the cap, how is your scalp affected and your hair falling out in clumps? Are you sure you are using the frost and design product? In your 2011 photo your hair seems to be highlighted but in your 2012 your hair is not.
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