Ana's Bridal - Do Not Go There, Horrible Customer Service
Wedding Dress - Complaint
EAST PROVIDENCE, MASSACHUSETTS -- This store has the worst customer service I have ever seen. I bought my dress there from the half off section in the store. It was a buy it as it is. I brought my dress home and was trying it on to see if a veil matched and my mother in law saw that it had two makeup finger prints on the front. I know this was not caused by me because everyone who knows me knows I do not wear ANY makeup. It was from the sales women who was pinning the dress back to show me what alterations they could do. She was holding the pins in her mouth and the only thing I can think of was she got makeup on her finger when she removed the pin from her mouth. I called Ana's and explained the situation and told me flat out they would not help me because it was a 50% off dress, even if the stain was from them. I don't care if I am poor but I should not be punished by them because I can not afford a 1,400.00 dress. I am never going back and I am taking my business somewhere else. I am also not getting my bridesmaid dresses there either. I hope this helps anyone who is thinking about going there. DO NOT GO THERE!!!!!!!!