[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
UPS - Can't deliver packages
2nd Day Air package delivery - Complaint
Review by kirk.cammarata on 2012-07-29
Rating: 
PANAMA CITY, FLORIDA -- UPS seems unable to deliver packages. They also make it impossible to find out tracking information or change delivery information.
I sent two packages by UPS 2nd Day Air (guaranteed delivery by 2nd business day) on two separate days. The first was sent on a Friday, with guaranteed delivery by Tuesday (Note they had some free days for themselves over the weekend). It did not arrive Tuesday, or Wednesday, or .... I went online to track package, and by Thursday (a week later) it had (presumably) made its way to Memphis via Montgomery ALA, having just left Montgomery on the delivery day (Tuesday - day 4). Still did not arrive by Friday and no further tracking info. Shipping store initiated a trAcer. Note, UPS does not allow me to initiate a trAcer or change shipping info, only the store from which it was shipped can do this, adding another layer of difficulty and obfuscation to the process. Now, Sunday (Day 9) the online tracking info says it has arrived in California (Bloody California? Why didn't they just send it to the delivery state ?). So I call them up, and they will not give me any info at all about this package-they only say a trAcer has been put on it. They will not discuss the tracking info I can see on the website! CONSEQUENCE: A Master's Degree Student will probably not graduate this summer because UPS could not deliver a document package. The shipping store did refund my $19.18. I'd also like them to reimburse me for the two-way shipping costs for FEDEX overnite so I can actually get the new documents, sign them & return them by July 31 so the student can graduate this summer. LESSON: IF YOU WANT YOUR PACKAGE TO ARRIVE AT ITS DESTINATION, USE FEDEX !!!
I'll describe the second screwup by UPS in a second post.
I sent two packages by UPS 2nd Day Air (guaranteed delivery by 2nd business day) on two separate days. The first was sent on a Friday, with guaranteed delivery by Tuesday (Note they had some free days for themselves over the weekend). It did not arrive Tuesday, or Wednesday, or .... I went online to track package, and by Thursday (a week later) it had (presumably) made its way to Memphis via Montgomery ALA, having just left Montgomery on the delivery day (Tuesday - day 4). Still did not arrive by Friday and no further tracking info. Shipping store initiated a trAcer. Note, UPS does not allow me to initiate a trAcer or change shipping info, only the store from which it was shipped can do this, adding another layer of difficulty and obfuscation to the process. Now, Sunday (Day 9) the online tracking info says it has arrived in California (Bloody California? Why didn't they just send it to the delivery state ?). So I call them up, and they will not give me any info at all about this package-they only say a trAcer has been put on it. They will not discuss the tracking info I can see on the website! CONSEQUENCE: A Master's Degree Student will probably not graduate this summer because UPS could not deliver a document package. The shipping store did refund my $19.18. I'd also like them to reimburse me for the two-way shipping costs for FEDEX overnite so I can actually get the new documents, sign them & return them by July 31 so the student can graduate this summer. LESSON: IF YOU WANT YOUR PACKAGE TO ARRIVE AT ITS DESTINATION, USE FEDEX !!!
I'll describe the second screwup by UPS in a second post.
Comments:
Posted by trmn8r on 2012-07-29:
UPS delivers 15 million packages a day. Overall they do a pretty darned good job - since my start using UPS in 1982, I've never had a package go missing or be delayed for non-weather related reasons.
I'm sorry you had a problem. Without the tracking number or seeing the shipping label it's hard to know what happened. You term some of their practices "obfuscation" but that is from the perspective of someone whose package has gone missing. Allowing only the shipper to change the shipping info is a security measure.
I'm sorry you had a problem. Without the tracking number or seeing the shipping label it's hard to know what happened. You term some of their practices "obfuscation" but that is from the perspective of someone whose package has gone missing. Allowing only the shipper to change the shipping info is a security measure.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
