Ashley furniture Complaint - Pitiful service - Furniture warranty & repair
LOUISVILLE, KENTUCKY -- A little over a year ago we purchased a living room suit from ashley furniture. we also purchased an extended warranty that the salesman said would cover anything that went wrong with it after a year.About a week before the year warranty expired I called ashley to tell them that some of the springs were damaged on the right side of the sofa. They in turn referred me to the warranty company, even though it had not been a year yet. In the brochure that we received with the sofa, it says that the springs were warranted for 5 years. Finally after arguing the point with ashley furniture that it was still their responsibility and not the extended warranty companies, I called that company.
That was when I found out that the extended warranty that I purchased was only for stains and tears, period. Ashley's salesman lied to me about that.
After a lot of phone calls and screaming ashleys finally said they would take care of it. They gave me an appointment 6 weeks from the time I called them. The day before they were to arrive, they called me and told me my window for the service man was between 12:00pm and 3:00pm. Well needless to say they didn't show up until 4:00. The man was here for about ten minutes, agreed that there was something wrong with the springs and that his office would call me. All that time for nothing.
It has been over a week since the service man was here and they still have not called. I have called twice. The first time the people could not find my paperwork. The second time I was told that the lady that took care of this was out of the office until Monday. Still haven't heard anything. NEVER, NEVER AGAIN will I buy from ashley furniture.THE worst customer service I have ever dealt with.