Air Canada - Bad Treatment
CALGARY, NEW JERSEY -- On Tuesday July 10th 2012 at the Frankfurt Airport I felt the service by Air Canada staff was unacceptable. Our flight 8499 United/Air Canada left Frankfurt at 1pm to Ottawa. When we checked our bags in Frankfurt we needed to pay extra because they were overweight. That was no problem and we understood. We needed to go to another counter to pay for the extra weight. This is where our problems began.
An Air Canada employee was at the counter and she was occupied at the computer doing something. We waited and waited while she sharply told us she was busy. Other uniformed personnel passed by looked at the line and did nothing. Some people in line indicated they were missing their flight while the Air Canada employee worked on her computer and paid no attention to our distress. After standing in line for 45 minutes, I demanded to see a manager while she totally ignored me.
Finally, another A/C employee came to the counter to help us but not before she chatted with the lady at the computer. I have never flown A/C before but somehow expected better. Gentlemen, in Frankfurt you have a problem, they don't know the value of a customer. I.Astor