Sprint - Horrible Service With Sprint
LINCOLN PARK -- Sprint service has gone downhill in the last 8 months for us. I will live in the Detroit area and can’t get calls out, in, can't get texts to go thru without having to try up to 10 times or more. Then once I do get a call the quality is so bad that the call gets dropped. The internet is so horrible that it takes up to 5 min or more for a page to display regardless of what website you are on. 99% of the time I have to keep resubmitting the web search because it just can’t connect
I have taken all 3 phones that are on my line to the corporate Sprint repair stores. They tell me it’s not the phones at all, it’s that the system is so overloaded and it can’t handle the amount of traffic. They even told me that their equipment is outdated and is 30 yrs old.
The Sprint retention dept also advised that they are taking down the main tower by us and it will be rebuilt but could take 6 month to complete. If I have bad service now what it going to be like once the tower is taken down? I will probably get no service. They refused to compensate for lack of service.
When I talked to the retention dept, if you state that you want to cancel your account they will not offer any type of compensation for lack of service, nor will they waive the cancellation fee even when they have proof of very poor cellular service. They will notate your account that they will not compensate or waive anything for you. They have been trained to ONLY SAY NO WE WILL NOT HELP YOU when it comes to any type credit to your account. They will lock your account so that if you call back and want to talk to someone else you won’t be able to. It will automatically transfer back to the same person that refused to help you. (which is what happen to me)
I can’t believe that a company can treat their customers that way and expect to keep them. This is the worst customer service I have ever received. I was very nice to them, gave them many chances to fix things and they flat out refused. So if a company is going to act like a child then so be it. I will still leave on that note alone, very very poor customer service.
They would not even negotiate a lower cancellation fee for us. They said take it or leave it. SO I LEFT ANYWAY. I will always recommend to people to NEVER USE THEM.
Now I have great service with VERIZON!!!