Ashley Furniture - Doesn't Stand Behind Their Product
Leather Couch - Complaint
NEW YORK, NEW YORK -- Purchased a leather couch in 2007. Very comfortable. Then these bubbles started appearing which quickly turned into tears in the leather of the cushions. Called customer services who was very quick to tell me that the warranty had expired. Obviously but I would expect that a $1000 couch would last more than 4.5yrs.
The worst part was that she didn't even listen long enough to hear what the actual problem was. If you are in the market I would avoid Ashley products based on this as well as Jennifer Convertible, their distributor, who was equally as quick to offer nothing more than, "your warranty has expired."