Bob's Discount Furniture - The Only Proof Is Bob's Goof !
Customer Service - Complaint
YONKERS, NEW YORK -- Bob should buy goof proof for his customer service and see how he likes it. Purchased a rocker recliner in 2009 for $573 total including a 5 year goof proof. Called Bob's in 2012 for service. The padding appears to have disintegrated...poof! The mechanism squeaks badly when you rock in it and the stitching separated on the right arm. Bob's non-customer service people told me over the phone they would send a service person to try and fluff it back to life and fix the other things as well.
1st appt came and went with a days pay because I had to stay home and wait for him. no show for 2nd appt and the 3rd appointment he showed up. He was way outside the time parameters. He came in took a picture of the chair and literally in 20 secs he said "I can't do anything for this chair". He even suggested I could fix this myself. He showed me a stapled flap on the back of the chair and said you can c-u-t this and re stuff it.
I gave him the craziest look and said" why would I cut/destroy my own furniture?". Then he used my phone to provide proof he was at my location. He handed the phone to me and said "they want to ask you some questions about the service". All I heard was a dial tone. He said "oh, they will probably call you back". Then he booked out the door.
Then they told me to call the goof proof # but don't tell them the damage happened a long time ago....tell them it is recent damage. I do customer service at my job so I can honestly say I don't know who to hold responsible since no one is stepping up. It appears to be an internal structure failure from the top down. That many things can't go wrong without management knowing about it. Don't they audit themselves or are they waiting for the class action settlement to kick in. I have no choice but to tell everyone I know to stay away from Bob's until they get their act together. The proof of goof is obvious with Bob's.