Sony Electronics Inc Informative - Shame on you Sony - Sony Warranty, read the fine print, Stupid
SAN MATEO, CALIFORNIA -- I bought a Mini DV camcorder from Sony with 3 month full warranty and 1 year parts.
If I am thinking of a way to really piss someone off or make them feel stupid, I don't think I could have come up with a better trap.
If you need warranty service within the first three month period, your fully covered. But a minute after the three month period, watch out for the slap to your left cheek.
My camcorder head needed cleaning and I figure it is under warranty. I called sony and took almost 45 minutes to speak to someone. This should be a minor repair. So at worst, I expected minor shipping cost and tens of dollars to fix it.
Here is the slap in the face. Sony repair center said they will fully cover any parts required. But the to find the problem and labor is $280. Trying to justify their cost and lack of appreciation for loyal customer, they said the diagnostic is only $80 and they have a flat repaid cost of $200. By the way, the video camera is only worth $375.
You know I am spending my hard earned money. Not with Sony.
Shame on Sony for not disclosing this up front. To be fair, I would not be upset if Sony disclosed this up front.
Shame on any future consumer who have not read this to not first find out what the fine print is on warranty.