Beware of Crest Honda sneaky" PHANTOM FOOTPRINT"
NASHVILLE, TENNESSEE -- I saved for a long time so that I could pay cash for a newer car. I am one of those people who firmly believe if I can't pay for it, I will not buy it. I suppose that was one reason the finance manager didn't want to waste his time on me, although I did have to pay processing fee, and all the other crap they add on. When the saleslady told me to go into the office to sign papers, I thought it would be a couple and I would be out. I sat down, and without even looking at me or saying Hi, he literally started throwing papers across the desk at me to sign.
I asked him about the one hundred thousand mile warranty that Lexus has and he said in some rude way he didn't know. I asked, "What am I signing?" He said "Routine stuff." I am embarrasssed to say that I let this jerk intimidate me. I am also embarrasssed to say that I could not bring myself to open the sealed envelope to see what I had signed. But the math didn't add up so I reluctantly looked. I found that I had signed a paper saying I paid 259.00 for "PHANTOM FOOTPRINT".
I went out the next day and told the sales manager Robert [snip]. He explained in his car salesman voice the F FOOTPRINT. I, in turn explained to him that it meant nothing to me. He said "What can I do for you?" I said "Give my money back." He said "I will show you that you signed that document before you ever went in to the office. But then he decided the guy that had the document had already left(yea right). He said "come back tomorrow." Then he said "No, come back Friday and I will show you"
During the conversation, the one who sold me the car came up. He shood her away, saying "I'll handle this." So on Friday I called and he was in a meeting and I left him a message saying that I wasn't wasting my time or gas to drive across town, and gave him my fax # asking him to please fax me the document I signed agreeing to INVISIBLE FOOTPRINT. NEVER HEARD FROM MR HOLLY. Maybe you think I am a whiner because it was only 259? If I wanted to give money away, I would give more to charity. Or I would buy my nieces and nephews more school clothes. I sure as hell wouldn't be putting it in a car dealers fat wallet! And yes, I should have read what I was signing. I am horrible with math, but I knew something was up.
H*ll, I didn't even expect to pay the other add ons totaling over 500.00. For what it's worth, I will be reporting Crest Honda to the BBB, and I will go to every site I can find and tell my story, because if it will help at least one person avoid the screw I was given, it will be worth my time. I am trying to find out how to make a formal complaint to the owner(s) but haven't found it yet. Not that it would make a difference. But it wouldn't matter if it was a quarter.
What's wrong is wrong. It's stealing. They had typed the X in the "agree" box and I had never even heard of "invisible footprints" until the day I opened the envelope. I signed 7 papers with him ready to throw the next one at me. I just noticed I signed for financing and I paid freaking cash! I let go the fact that the rear window doesn't work(my fault for not checking) and it had just a few miles shy 1,000 miles more than what was advertised. And the bad brakes. and the garbage under the seat. and the dirt. But, I seriously believe the old saying what goes around comes around.
Shame on you Crest Honda sales people! I had not dealt with a car dealer in several years and for some reason I thought things would be different LOL. They say there are honest ones out there. I guess I haven't been fortunate enough to know one yet. I thought PJ was one. But surely she knew about the add on they sneaked in there. THANKS GUYS! YOU ARE STILL LIVING UP TO YOUR NAME!