Ashley Furniture - Over 2 Months, Still No Furniture, but They Already Charged My Credit Card!!
Living Room Set and Dining Room Set. - Complaint
BELAIR, MARYLAND -- Purchased a dining room set and living room set in May 2012, it is now August and still no furniture!
I am already paying for something that hasn't been delivered, and NEVER did I get a phone call to let me know what is going on, I have called them repeatedly and I get the run-around, they are going to check and call me back and never do, or they lie and say "looks like ahould be in soon" just to get me off the phone.
Horrible customer service, I am going to the store today to speak with a manager, not expecting any results, but I will make sure that anyone looking to buy from them hears me, and go somewhere else to get their furniture...
Update: went to the store and asked to speak to a manager, she listened for a few seconds to all my complains, asked for my phone number, checked the computer and stated that they are receiving a shipment in 2 weeks. No apology, no concern at all. Told her I am tired of being told the same thing over and over, and that I wanted to cancel the order, her response? "OK" and proceded to issue the refund. They simply DO NOT CARE!