Montage Services Plan Through Ashley Furniture - Very Disappointed! Do Not Buy These Protection Plans!!!
Triangle Dining Table With Leather Benches & Stools - Complaint
MATTHEWS, NORTH CAROLINA -- I purchased the protection plan through Ashley Furniture that would cover me for 5 years. I called this morning to report a claim on the bench about a tear in the seat and broken wood cross piece below the bench. I was honest and said I started noticing the tear a month ago.
Somewhere in fine writing in the plan, it states you must call within 5 days of noticing the problem. I'm only one year into this plan, and something could happen 3.5 Years from now and as long as I call within five days of noticing it's covered, but this one isn't since I waited more than 5 days to call. What????????????? Makes no sense, this is a good example of them getting out of covering their furniture on a technicality. Spoke to the supervisor and that was a complete waste of time. $250.00 Down the drain!
Please do not waste your money on these furniture protection plans! Had I called within 5 days, I'm sure there would have been another stumbling block where I would have answered wrong and they still wouldn't have covered it.