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Work Out World - Lack of Customer Service
Gym - Complaint
Review by earthangel0856 on 2012-08-01
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I was charged a maintenance fee on top of my monthly fee with no warning at all. I understand it is in the very fine print of the contract. When you are signing up they give you the details of all the fees but make sure they leave that part out. I was talking to an ex-employee that told me they do that on purpose.
I just had three friends join and they told me they were not informed either. When I called Middletown today the person that spoke to me said it should have been mentioned when signing. I said it was not and he said well that is your word against theirs, and I said well I had another person in the office with me, and they did not hear it. I have until next April for my membership to expire. I think their practices are very unprofessional and you should post your complaints anywhere you can.
I sent out a memo in my company and posted a bulletin in the lobby of a very large professional building....and this will continue until they treat their customers with more respect.
I just had three friends join and they told me they were not informed either. When I called Middletown today the person that spoke to me said it should have been mentioned when signing. I said it was not and he said well that is your word against theirs, and I said well I had another person in the office with me, and they did not hear it. I have until next April for my membership to expire. I think their practices are very unprofessional and you should post your complaints anywhere you can.
I sent out a memo in my company and posted a bulletin in the lobby of a very large professional building....and this will continue until they treat their customers with more respect.
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