21st Century Auto Group - Bad- Good
SPRINGFIELD -- I have had so many bad experiences with several dealerships in the past 8 months. I purchased an Audi SUV from a DCH dealership and boy was that a mistake. The vehicle was pre-owned but they told me everything was working great, a week later my transmission ended up overheating on a family trip. BIG MISTAKE!
I went to the 21 Century dealership because a close family friend had recommended it to me. They told me their experience with their vehicle and the staff was exceptional and I took their word for it.
Our sales representative was Arthur H. Within the first several minutes,
I was pleased with the manner in which this gentleman handled our sale. Arthur was very professional, enthusiastic and after explaining my previous situation with the Audi, he suggested a vehicle and promised the dealership stood behind what they sold. This time, I test drove the car and asked everything about it before I purchased. I brought my mechanic along with me and he took a quick look at the more mechanic details and told me the vehicle was really well maintained and taken care of.
Overall, my family and I are very happy with our new BMW SUV and above all, impressed and very pleased with the service we received. We have not had a problem with this car and would highly recommend this dealership to others. Thank you 21 Auto Group!