Hydroxatone - Misleading "Gotcha" Company
Facial Creams - Complaint
JERSEY CITY, NEW JERSEY -- I ordered a 'free 30-day-trial of this cosmetic product - $1.99 and 'if I'm not happy, I just have to send the bottles back'. Already, I'm not happy. My parcel arrived and I had to pay over $25.00 duty on it.
I wrote an email to this effect as well as cancelling my 'account' They insist that I return the bottles, but I gather from other complaints that their charge card keeps being charged $69.95 until they change their credit card number. She was not in the least courteous and it sounded as if she was taking her calls in 'call center' I had quite a discussion with the woman who told me that I had to return the shipment at my expense and I gave her a short lesson in economics after first asking what the actual cost of the product was.
She informed me that the value of the product was exactly how much I was billed. I then asked if she worked for free - she didn't get the concept but, nevertheless, she got the message. I have spoken to my credit card company and was told that, I can dispute any charges that show up. This is a nuisance but I'm Scottish and stubborn and we'll see how it turns out.
So - again - Buyer Beware! I don't know if I will Win this 'fight' but charges to credit cards which aren't authorized can be disputed.