Chase Bank Refuses to Cooperate
Auto Loan - Complaint
DETROIT, MICHIGAN -- In January of this year, my parents notified Chase bank that their automatic payments on their Ford F150 truck were being taken out too early and causing overdrafts on their account. In February, they received a "Notice of Lien Release" and was told via letter that their truck had been paid off. My mother contacted Chase to inquire how the truck was paid off and was told that the check was no good, but was drawn off of a business account and she was given the account number off the check.
My parents were mailed Title release information which they took to the State of Michigan Secretary of State office and they were given a clean title.
In March of this year, my parents started receiving past due statements. When my mother talked to a representative at the Secretary of State, she informed them that the phone calls and past due statements were probably a scam and not to have any contact with Chase. My mother began mailing the release of title notice to any one of the Chase affiliates across the country that sent a past due notice. She never received any communication.
In May, she received a FedEx packet from Chase telling them to sign the truck BACK OVER TO CHASE and to pay the title change fees. An APOLOGY LETTER was sent to my parents and a copy of it was sent to the company's VP stating that they appreciated their business and were sorry about the mixup with the fees being taken too early, and congratulated them on paying the truck off. A $1900.00 check for interest was issued, but was kept by Chase (reason unknown to me). They claim now, that my parents cashed the 1900.00 check and the check was never sent here.
My mother consulted with an attorney and the attorney told them to speak with Chase. My mother has provided all of the documentation of the letter's she's received (sent via certified mail). NOW Chase is saying that they sent a letter to my parent's home stating that an error had been made on their account in March of this year. They never received a letter. They are claiming that it was sent via FedEx. I am here DAILY and no FedEx letter, other than the one with demanding that the title be signed back over to Chase.
Chase other than right now (my mother is in a HEATED CONVERSATION right now as I type with a rep), Chase has never commmunicated in writing with my parents that an error was made. They CLAIM that they informed my father in May. The called my parent's home, DEMANDING a $300 payment be made the other day, and my poor father, who isn't well, made the payment, even though technically, my parent's own the truck and there was no money. They have not put ANYTHING in writing, stating that they made an error. NOW they are saying that they sent them a letter saying that an error was made and that they can provide proof of such, which my mother believes was printed sometime last week.
All my parents are asking for is for the 5 months that they were under the impression that they truck was paid for, be written off. They are more than happy to satisfy the balance of the loan. Chase is refusing to do even that, stating that they want to move the payments to the end of the loan cycle, essentially saying that they still have to pay the money, no matter what.
My mother is 71, my father is 70. I HATE that they are going through this with this bank. Any other bank (in my experience) that has made an error, is willing to admit it, apologize, make some kind of concessions and continue the banking relationship. Not Chase. They refuse to bend, or cooperate, and I wonder how they expect to continue remaining a solvent company if they refuse to cooperate with the very people's money they use to run on a daily basis?
They have threatened to reposses the truck, but I can't understand how they can do that, when my parent's have a title in my father's name. Can they do something like that?