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Embassy Suites Las Vegas - Poor Customer Service
Complaint
Review by Rrcornejofelix on 2012-08-03
Rating: 
LAS VEGAS, NEVADA -- We stayed at the Embassy suites in Las Vegas on July 20th thru July 22nd, we had a flood on the 3rd floor and some of the water came into our room, they brought a big fan to our suite which needed to be on all night as per the workers that were cleaning the mess, I asked if they could move us to a different suite and the front desk person said it would not be necessary.
And my kids had to sleep in the room with that noise, we couldn't. Watch TV, and there was no TV in our room either, the noise of the fan was very loud!!! When we were checking out of the hotel the clerk asked how was our stay and when we started telling him how our night was he said oh yeah honey everybody has been complaining about that, but not everybody experience what we experienced, he told us to go into the gift shop and grab a bag of chips and a soda for the inconvinience, I asked if I could talk to the manager on duty and he said, why would you wanna do that?????
And he dismissed us and said thank you for staying at the Embassy suites, he didn't even let me talk to the manager, I'm very disappointed on them I wrote 2 e-mails complaining about this and no one has called or e-mailed back. It's already been 2 weeks and haven't gotten any response from them.
And my kids had to sleep in the room with that noise, we couldn't. Watch TV, and there was no TV in our room either, the noise of the fan was very loud!!! When we were checking out of the hotel the clerk asked how was our stay and when we started telling him how our night was he said oh yeah honey everybody has been complaining about that, but not everybody experience what we experienced, he told us to go into the gift shop and grab a bag of chips and a soda for the inconvinience, I asked if I could talk to the manager on duty and he said, why would you wanna do that?????
And he dismissed us and said thank you for staying at the Embassy suites, he didn't even let me talk to the manager, I'm very disappointed on them I wrote 2 e-mails complaining about this and no one has called or e-mailed back. It's already been 2 weeks and haven't gotten any response from them.
Comments:
Posted by clutzycook on 2012-08-03:
I would have insisted on being moved to a different room. I certainly wouldn't have taken their word for it that it wouldn't be necessary. Failing that, upon checkout,I would have demanded to speak to the manager and would have had corporate's number dialed and ready to go if the little clerk-person kept refusing me access to him or her.
Posted by bhskittykatt on 2012-08-04:
Sounds like the big fan was probably one of those carpet blowers. Those things ARE loud! I would have insisted a move, and if they couldn't do that, I would have wanted more compensation than a bag of chips and soda! That kind of issue is either a room move, or a free night.
Posted by jonthethird on 2012-08-04:
with all the hotel rooms available in Las Vegas for cheap, I would have just moved hotels.
From experience, Hilton is fairly responsive to complaints and comments. Get ahold of them and let corporate know: they will let the hotel know and want a response. Also, go to TripAdvisor and let others know.
From experience, Hilton is fairly responsive to complaints and comments. Get ahold of them and let corporate know: they will let the hotel know and want a response. Also, go to TripAdvisor and let others know.
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