Viaero Wireless - Beware of this company
Cell Phone service - Complaint
FT MORGAN, COLORADO -- 15 Days ago I signed a 2 year contract with this company for cell phone service. 3 Days ago I signed up for wireless internet service also. For the first 15 days the voice mail on my account kept dropping off. I kept having to call their customer service department, only getting the run around as they couldn't figure why it wasn't working. Finally after 9 days they were able to re-store the vm on my phone. Next came service interruptions. For 2 days their was no service. 2 days ago the service was out most of the day. Yesterday the wireless internet was down. I had checked my remaining minutes earlier that day as I only have the 1200 minutes per month plan. It showed I had 806 minutes left for the month. When I called customer service about why my internet wasn't working they had me do some trouble shooting.
They had me take the sim card out and reset the modem. Bear in my that I've had to do this about 6 times in just 3 days of having the internet service with them. After I got off the phone with them I went online to check my minutes. Their website said I had 806 minutes remaining for the month. I turned my phone off for the night. When I woke up this morning I logged into my account to check the minutes remaining. The minutes had been reduced magically overnight to 792. The same time I spent on the phone with customer service.
They told me on day one calls to customer service are free. I have suspected all along that minutes were being deducted, as I've had of make dozens of calls to customer service because of problems with voice mail, outages of service on both my phone and internet.
In just 15 days I've experienced 15 dropped calls, no service, no voice mail, lost minutes on my account, and they refuse to let me speak to a supervisor about these issues.
Beware of this company. They will lie and cheat you out of your minutes. Service is terrible, even though I only live 4 miles from their tower. There are no obstructions in my way. No trees, building, nothing but open space. This company is a joke.