Pep Boys - Worst Customer Service EVER
Radiator Inquiry - Complaint
MARIETTA, GEORGIA -- The Pep Boys on Canton Road in Marietta is by far the worst mechanic shop I have ever been to. First of all, the manager was an incompetent idiot. It took him 15 or 20 minutes just to let me know what needed to be checked on the car for a radiator replacement. (have a cracked radiator) I simply needed the pressure test done to verify the crack in the radiator. A 30 minute job tops.
Gave him the keys and sat in the waiting area. 3 technicians were working; one smoking and on his cell phone, the other one with a wad of dip in his mouth on his cell phone, and one actually looked productive. After an hour and a half of waiting, my car was still in the customer parking lot. I asked the manager how much longer b/c they closed in 30 minutes. He talked to the technicians and brought me the keys back and said they won't' have time to look at it after an hour and a half of telling me to wait!!
I said I am not leaving here until someone looks at this car. They looked at it and told me the problem in 10 minutes. I left without paying and will NEVER take my car back there again. In fact, I will probably never go to Pep Boys again.