MagicJack Plus ... False Advertising for "Free 30 Day Trial"

Posted by Tezrien on 2012-08-03:

No offense but why in the world would you order one of these ? They are sold in Wal-Mart, Dollar General, Walgreens, and just about every other place that has "Sold on TV" junk?

Posted by Wally86 on 2012-08-03:

That is pretty deceiving of them. The 30 day trial should only start once the product is activated.

And their response is your typical canned response. (VH) DB

Posted by DebtorBasher on 2012-08-03:

No offense taken Tezrien. The regular MagicJacks are sold in stores...but I have not seen the MagicJack Plus sold in our stores that carry the regular MagicJacks. I've been watching for them for quite awhile now, and being that I haven't found them in stores yet, I figured I'd go ahead and order them from their website...I guess this is the way they can 'offer' a free 30 day trial, knowing by the time it's delivered, you're not gonna have it for 30 days...now, if they were available in the stores, of course the trial period would start from the sale date, and you can actaully use it for 30 days before returning it...that's how they get customers to order through their website...and they use the free trial period as a way to attract sales. If they were going to be 'honest' about it...they would not wait until AFTER you order it, to tell you about it and give you a chance to change your mind if you wanted to.

Now, I WILL say this for them...when they send you the confirmation, they give you ONE hour to modify the order...not sure if you can cancel it or not...but really, ONE Hour? Unless you're sitting there waiting for the confirmation and check your email within one hour, you're out of luck there.

Posted by Wally86 on 2012-08-03:

I have always thought of them as a shady company to stay away from.

Posted by DebtorBasher on 2012-08-03:

Well, like I said, I have been using the regulare MagicJack for a several years now and have had no problems at all with it. It's actually a very good product. That's why I felt comfortable ordering the MagicJack Plus from them.

Posted by trmn8r on 2012-08-03:

The thing I find most interesting (fascinating, actually) about this complaint is that you are a satisfied MagicJack user.

Moving along, MagicJack Plus, for those who don't know, doesn't require a computer the way MagicJack does. Sounds interesting. You buy it and get a free year of phone service, then pay $30 a year after that. Good frickin deal!

The thing is, it won't take 12-14 business days to ship back. Basherville's shipping and handling must be 10x better than MagicJack's. 12-14 business days to ship to you is absurd.

Good luck - you are committed now. "Thanks for choosing MagicJack Plus!" Customer service = fail.

Posted by jktshff1 on 2012-08-03:

Good review...

Posted by DebtorBasher on 2012-08-03:

That's another reason I wanted to check it out...because they 'say' you don't have to use a computer...yet, you have to connect it to a router...so, I may have a problem hooking it up in my living room...then I also want it in my bedroom. You would need one for each phone at $69.00 each, which I am NOT gonna pay. So, I'm going to see if I can use one of those split phone connectors...plug it in my bedroom where my router is ... well, I don't have my router connected, so I'll have to connect that too...then,run the phone line out from my bedroom to the living room to that phone. It's gonna take me 30 days to get it all connected!

Posted by DebtorBasher on 2012-08-03:

Stand by Mr.Mike...Basher may be calling you on the hotline!!!

Posted by DebtorBasher on 2012-08-03:

I can get a Vanity phone number...any suggestions?

Posted by DebtorBasher on 2012-08-03:

216-626-6626 (216-ManOMan)

Posted by trmn8r on 2012-08-03:

That's correct, you need a router. Since you aren't connecting your phones directly to the phone line, you'll absolutely need to run a wire around Basherville. That should work fine, as long as MagicJack (Plus) supports more than one phone. The question is what the REN load is it will support. That is the ringer equivalency number, not a rock band. My guess is they don't advertise it handling more than one phone, so it will be an experiment during your 2-hour trial prior to returning it.

Good luck - the reviews I have read say the customer support STINKS (including yours). You NEED MagicJack Plus - get it today at BBuy /commercial.

Posted by DebtorBasher on 2012-08-03:

8er,8er, my 8er...you need a MagicJack for each phone...but like I said, I'mma gonna use one of those phone wire split connector thingies where I can plug two phones into one line...IF that works on it. I'm not sure what you mean about the ringer...I'm hooking up my corded landline phone to it. Basherville isn't wireless.

Posted by DebtorBasher on 2012-08-04:

Wanna hear something interesting? I'm looking at my options for Internet...I have AT&T now, and I was checking if they offer Internet only, without phone...ya can't hook up MagicJack for Internet...anyway, I found out AT&T DOES offer Internet without phone, AND I don't have to go wireless...Then when I check on the availability using my home address...it says, "sorry DSL service is not available for your location"...WHAT??? I'm using AT&T DSL service NOW and have been for probably 8 years at THIS location!

I know they have been pushing and pushing for their UVerse service, which I DON'T want...so, I think by them telling people they can't use DSL, they would be forced to sign up for their UVerse service...well...not the Basher...no sireeee!!!

Posted by DebtorBasher on 2012-08-04:

Well, my MagicJack Plus is on it's way...shipped yesterday from West Palm Beach, Fl and is now in Miami, FL...through USPS...yeah, this just might take 12-14 days through our US Post Office! LOL!

Posted by patti on 2012-09-10:

I have both MagicJack and MagicJack plus. I use the Magicjack for my cell phone, it leaves a message in my email because I never leave my computer on. I use my MagicJack plus on a 2.4 wireless phones system. It rings all 3 of my cordless phones and leaves a message on my answering machine when I am not home. I love the MagicJack plus. Bought mine at Radioshack. I didn't hook mine into my router. I hooked it to my switch I have downstairs, ran the cat5 to the magicjack plus and the phone line to my wireless base. Works great.

Posted by rgruenhaus on 2012-09-10:

I was told that originally they would not transfer my already paid years I bought for the Magic Jack, but I got an email stating that they now will, but before I could register the new MagicJack Plus they said I would lose the year that comes with teh plus device if I moved my paid years to the Plus device. Pretty shifty to me, but I was paid out to 2020 so I did it and without having to use a PC I can even FAX now easily. I love the plus device, but don't like their way of screwing us out of the one year that comes with the Plus device as part of the price.

Rob

Posted by j274 on 2012-09-10:

I bought a Magic Jack Plus on EBay and pluged it into the house phone jack that the cable company had hooked to there modem,then into the router.. Every phone was live. I ported my home phone number over for $20.00 and lost a $36.00 a month phone bill. I can take it on vacation and the voice mail works when it is unpluged.I even receive an email when I have a message.I think 8 rings is to many before voice mail answers and it can't be adjusted but that's my only complaint.

Posted by melissa253 on 2012-09-11:

j247: You say that you plug the Magic Jack into the house phone jack? Does the house phone jack have to be already working? I am interested in the Magic Jack but I don't have a landline.

Posted by DebtorBasher on 2012-09-11:

j274....You should be able to log onto your account at my.magicJack.com and go to the "Call features" and click on "Voicemailon/off to set how many times you want it to ring before your voicemail comes on. I have mine set at three.

Posted by DebtorBasher on 2012-09-11:

Since I've posted this review, I have sent the MagicJack Plus back. I have a new complaint ready for posting pending the outcome of the credit card charge dispute that I filed regarding them porting my phone number. Long story....but as I said, the MagicJack device is very good...but, my problem is with their false advertising and misleading informtion from their reps...their so called 'free trial' has cost me close to $200!

Posted by DebtorBasher on 2012-09-17:

UPDATE:

Kudos to PNC Bank! I disputed the $20.95 charge that MagicJack charged me for porting my number DURING the FREE Trial...I filed the dispute on 9/9/12 and just recived a letter from them dated 9/12/12 stating they have resolved my dispute with MagicJack and the charge will be credited back on my account and will appear on my next statement. WOW...I was expecting it to take at least a month and thought they'd want me to send them some kind of proof of my attempts to solve the issue myself like other credit card companies do...but filed on the 9th and solved on the 12th with nothing more than a limited 400 character dispute filed online...that tells me they must see a LOT of disputes about this one.