WalMart Tire & Lube - Oil Change
Oil Pan Plug Stripped - Complaint
CONWAY, ARKANSAS -- I brought my car to Walmart in Conway, Arkansas on Dave Ward Drive for an oil change. I dropped off the car and fifteen minutes later they called me back and said my oil pan plug was stripped. They told me they didn't do it, but I am 100% certain they did because I was the last person to change my oil.
I then took it to OReily's Auto Parts to get a new drain plug. When I told the manager what I needed and what had happened he said that WalMart always bought a large quantity of drain plugs from them because this happened so frequently. I went back to Walmart to discuss what I had found out at OReily's and they had me file a claim, and I was told by store supervisor DeCarlos that unless there were evidence to prove they didn't do it that the insurance would pay for it. NOT TRUE!!!
The insurance adjuster from CMI, called me today and said he needs proof that they actually stripped the plug before they would pay. I plan on taking them to small claims court as soon as possible.