Pizza Hut - One Hour, Two Phone Calls To Manager To Get Forgotten Soda And I Gave A Great Tip!!!
Pizza Hut - Complaint
LUSBY, MARYLAND -- On August 3, 2012 a delivery driver from PIZZA HUT in Lusby, Maryland (zip 20657 & receipt ticket #131) delivered my medium pizza, cheese bread and forgot to bring my 2 litter of Mountain Dew soda. He first gave my wife the receipt and she signed it with a $5.00 tip. That is a good tip on a $20.00 order when we only live 1 mile away in an area with very little traffic and only one street light for driver to go through.
After taking receipt and putting it in his pocket he tells us that he forgot our soda and he had to run back. He said " I'll go get your soda and be right back". After waiting 25-30 minutes I called PIZZA HUT and spoke with an employee who said the driver was out on delivery and the manager had called him and he said he forgot the soda again. I told the employee that was unacceptable and I wanted either my $2.75 + tip or my soda and tip back or I could come there with my receipt for a full refund.
The employee said I had to speak to a manager. I then spoke to a person claiming to be a manager named "Lakisha". I'll admit when I spoke with her I was upset but I never yelled or cursed at her. I was telling Lakisha my story when she started yelling over top of me saying "First of all I'm not giving you a full refund and I'm not going to be able to help you with you rambling on when I need some information". After that we were both very silent for a moment, then I held myself together and said fine what info do you need.
After me playing nice, she told me my soda and tip were on their way. I then waited another 22 mins. and called back. I spoke with Lakisha and told her it's been over 20 minutes and I still haven't gotten my soda. She said that's because the driver was out on delivery and had just got back and was leaving now to bring soda. I said that I thought someone else was on there way earlier. She said she wasn't able to because the original driver was the one that had my tip.
I then said "Why couldn't PIZZA HUT give another driver the five bucks so I could get my soda we had been waiting a long time for". She then just repeated herself like a broken record but louder as if I didn't hear and said "I told you the original driver has your tip and he would bring it to you, now is there anything else I can help you with. I told her "no" and got off the phone. If this was a real manager then I'm am very sad that PIZZA HUT couldn't find anyone with respect and manners for their customers not only as an employee but as a manager that is very sad indeed.
My time on receipt says it was taken at 7:51 pm and driver first arrived at 8:10, but as a MANAGER she couldn't even MANAGE to get me my soda until 9:20 pm. When the driver finally made it to us he pulled up to the house going very fast and this time instead of using the drive way he pulled off the road in our grass. Because he came to door looking very angry and was just like here's your soda (no apology) I didn't say anything because I knew it would cause a scene in my quiet neighborhood. Needless to say I am very disgusted with the service I have had and will not be returning to at least this PIZZA HUT in Lusby, md ever again.
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