Sprint - Poor Customer Service
Poor Customer Service/incorrect Information/over Charge - Complaint
I just spent 2 hours on the phone with Sprint personnel and my problems were not resolved. In June I placed 2 of my lines on seasonal hold based on information from the Sprint employee that placed my account in Seasonal hold stating I would save money but would pay $8.99 per line. I normally pay $160 per month for my account and the last 3 charges have been $160, $120, and $240. Based on this information I will be paying an extra $40 to place my lines on hold even though the person I contacted in June said it would save me money.
Tonight I was transferred 5 different times (2 times incorrectly) and finally spoke to Theresa from Colorado Lone Tree extension 3214 and told her my situation. She was the one that told me it actually wouldn't benefit me to place my lines on seasonal standby and so that's why I'm paying more than I normally would. I asked her to at least show some semblance of empathy and understanding of my situation (being told incorrect information and being transferred incorrectly which ultimately led me to have been on the phone for 2 hours today) and credit my account something.
I asked her multiple times and she kept stating she couldn't give me a $70 credit, which I did not ask to receive. I will be cancelling my 1 line and then cancel my 2 other lines as soon as the time is up. I will also place this on every Sprint forum I possibly can. I will also bring my case to smalls claim court. I know Theresa could have been empathetic and understanding, but she was completely cold. She alone lost the account for Sprint. I know she could have done something, but did Nothing instead.