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Long John Silver's - Poor Service

My Meal - Complaint
Review by dansr on 2012-08-04
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ANNISTON, ALABAMA -- I usually come here to get my lunch on my way to work but on my last visit it took so long for me to get my order that I decided not to waste my time to be in line for so long so it has been a while since my last visit but this day I could not resist thinking maybe things had gotten better. Boy was I wrong. The service was awful and when I got ready to eat my lunch at work the food was awful.

The fish was too hard to eat and it tasted burnt. When I use to get there to pick up my lunch I got fast and great service. It was like the employees already knew that I was outside and when I entered the door they knew what I wanted. This time it took at least 45 minutes for me to get my order and at least five minutes to get my order taken.

I regret coming back but I just had the taste for the cod on special. I feel that I wasted my time and my money and I will not be returning as a customer. All of the friendly familiar faces are gone. Is ther any way that you can get them back because it makes a difference when there are smiling faces to greet customers with concern and compassion.

A lost customer
Comments:1 Replies - Latest reply on 2012-08-04
Posted by trmn8r on 2012-08-04:
I discovered that in the vast majority of cases, giving eateries of this class a second chance after discovering a pattern of issues is a mistake and ends in disappointment. Been there - it isn't pretty.

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