E-Z Rent-A-Car - E-Z Rental Confirmation: $173.22 --- Actual charge: $789.45
Car Rental - Complaint
ORLANDO MCO AIRPORT, FLORIDA -- Rental Confirmation: $173.22 --- Actual charge: $789.45
Thinking of renting a car from E-Z Rent-A-Car? You might want to read this first!
I booked a car from Orlando (MCO) Airport with a confirmed price of $173.22. (Confirmation#: EZ Rent-A-Car NBTZ0FF670 $173.22)
At pickup, the E-Z representative (name withheld) offered me an upgrade at "no additional charge". After a brief discussion about the expected gas mileage of this bigger, upgrade, car, I agreed, as it was a 'free' upgrade.
I then specifically declined the additional insurance (CDW).
The only additional fee I agreed to at pickup was the Easy Pass (SunPass) pre-paid toll which the E-Z representative (name withheld) assured me was a one-time fee of some $37 (this later became $55.92, but that was the least of my problems!).
To cut to the chase, after I returned the car (undamaged), I got my credit card statement with a payment of $789.45. (Contract # MCO-364584).
Despite my agreement to take the upgrade only if it was free and my express instructions that I did not want to take additional insurance, the E-Z representative (name withheld), or someone in the office had added a $120.20 upgrade fee and Collision Damage Waiver (CDW) to the contract. To add insult to injury, the CDW cost even more because thy charged me the rate for the bigger car.
Despite calls almost every day to E-Z Rent-A-Car's Customer Care department and repeated e-mails to them requesting they review my contract, I have never once received a reply.
Try calling the E-Z Rent-A-Car Customer Care at 407-674-1006. The call is never answered! If you wait on hold a message every minute or so will inform you that they are busy assisting other callers, but despite how long you wait, your call will not be picked up. The message will suggest you leave your name and number and they will return your call within one business day. I imagine that if anyone at E-Z Car Rental ever bothered to listen to those messages, mine would be the first voice they would hear!
I have lost count of the number of phone messages I have left, all unreturned. I have sent e-mails to the same E-Z Rent-A-Car Customer Care department and never received a reply.
I'm out $600. Don't let this happen to you!