Serta and Mattress Warehouse- Never again
Serta Pillowtop Mattress - Complaint
FREDERICK, MARYLAND -- My wife and I bought a Serta pillow top mattress almost 2 years ago. About 6 months ago, we noticed that there was sagging in certain spots of the mattress, thinking it would go away we moved the mattress around, took it off the bedframe, put plywood between the mattress and boxspring, etc, and nothing helped. After about 3 months of trying different things, we contacted Mattress Warehouse, after all we have this great 10 year warranty. After some time, (they kept never receiving the fax of the invoice), a "third party" warranty guy came to our house and measured the bed, took pictures, and ran tests. The guy explains to me that the worse he has ever seen was a 2.5 inch sag, so he measured our bed, and it came in a little over 2 inches. With this, I thought, yea we are definitely getting a new mattress!! After another 2 week wait, we get a letter from Mattress Warehouse, stating they are sorry but our mattress is not covered by the warranty because there is a stain in the top left corner of the mattress and therefore voids the warranty. But, they would be happy to assist us in buying a new mattress. Are you kidding me???? Do you think I will buy another mattress from them again??? This is ridiculous. Needless to say, we will buy a new mattress but it won't be from them. Beware of the Serta Pillowtops!! And Beware of Mattress Warehouse's warranty!!!