Hughesnet - Outrageous Termination Requirements
Requirement to Remove/return Roof Components of Satellite - Complaint
CHICAGO, ILLINOIS -- After numerous problems with my internet service and attempts to correct billing issues, I called Hughesnet to cancel my service and for them to send a technician to pick up their equipment. I was told it would be my obligation to un-install and return this equipment, ORIGINALLY INSTALLED BY A TRAINED TECHNICIAN, and that they would send a box & labels for this purpose.
The box arrived and I was appalled with the instructions for the complicated and dangerous un-installing of the components they are demanding back with the threat of hundreds of dollars in charges if they are not returned within 45 days UNDAMAGED. The instructions even stress the potential hazards and recommend that a professional installer SHOULD BE PAID to do the removal of the parts of the dish on the roof.