Absolutely Disgusted by the Lies From Sears and Sears.com
QUEENS, NEW YORK -- Absolutely disgusted by the lies from Sears.com and the amount of miscommunication between Sears.com and local Sears stores.
I ordered a Dishwasher to replace my old one a week ago. I specifically called them to make sure to ask if they'd be able to haul away my old one if I were to pay for the extra service.
They said, Yes, sure! Great! I asked if the item needs to be disconnected or can it still be connected? They said Nahh! The item can still be connected and that's fine.
I double checekd with Three (3) representatives to make sure of this. All 3 said the same thing.
Today, when I wasn't home, the delivery "team" arrives, and upon checking their "paperwork" which is more like 1 piece of crunched up paper, they said they cannot haul away the item because it is still connected.
So, naturally, when I call in Sears.com and my local Sears store (queens, ny) to try and resolve, I am taken on a merry-go-round of call transfers.
Great service, Sears!