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United Airlines - Flight From Hell
Planes in Need of Repair, Agents Not Friendly - Complaint
Review by Sandi777 on 2012-08-05
Rating: 
DENVER, COLORADO -- 27 July we went to the airport to catch our flight home, found that our flight had been changed to a different time and changing planes at a different airport. The airlines changed our seats and put us in row 12. We started boarding the plane to find there WAS NO ROW 12, so had to go back through all the people trying to get on to the agent. They said on well then you will all get middle seats, which we hate.
We then flew to Denv er, to find we land in gate 13 and have to run to gate 86 with no ride carts around to help, with 40 minutes to get there. At this point they did not give us a seat assignment for Denver so rushed to make sure we got a seat, which we did get assigned one by an agent there. Then our flight got delayed as the incoming was late. When the incoming arrived and unloaded they said there was problems they had to fix, after a while they said they were taking it away to fix it.
Later they brought the plane back and let us board. We sat there for about 15 minutes on the plane and they said we all had to get off again as still problems. When we went to sit in the waiting room the agent called us and two other couples up and asked to see our boarding passes. After she looked at the passes she said she was keeping them, I asked why and she just looked at me. I said “are you bumping us? She said Maybe”
Much later when the plane was ok to go she announded over the speaker for all to hear the names of us 6 and we were NOT ALLOWED TO BOARD THE FLIGHT. Made us sound like criminals!! I ran up and said why and she said the plane had weight restrictions and where we got to the gate later then the others we are picked to be bumped. I asked her how we could get there and sooner as we were on the plane the put us on getting there and still had ½ hour to spare when we got to the agent for our seats by running, or in my case with my bad foot walking as fast as I could. She said it didn’t matter.
I asked for our luggage so we could stay the night if we did not get another flight and she said NO, it had to go on to Tucson with the plane. Later they got us on a flight to LA where we sat for 5 hours for the the plane to have that delayed too, got into Tucson at 1 Am on Saturday Morning, had been at airports since 6 Am East coast time and got up to get there at 4 AM.
We then flew to Denv er, to find we land in gate 13 and have to run to gate 86 with no ride carts around to help, with 40 minutes to get there. At this point they did not give us a seat assignment for Denver so rushed to make sure we got a seat, which we did get assigned one by an agent there. Then our flight got delayed as the incoming was late. When the incoming arrived and unloaded they said there was problems they had to fix, after a while they said they were taking it away to fix it.
Later they brought the plane back and let us board. We sat there for about 15 minutes on the plane and they said we all had to get off again as still problems. When we went to sit in the waiting room the agent called us and two other couples up and asked to see our boarding passes. After she looked at the passes she said she was keeping them, I asked why and she just looked at me. I said “are you bumping us? She said Maybe”
Much later when the plane was ok to go she announded over the speaker for all to hear the names of us 6 and we were NOT ALLOWED TO BOARD THE FLIGHT. Made us sound like criminals!! I ran up and said why and she said the plane had weight restrictions and where we got to the gate later then the others we are picked to be bumped. I asked her how we could get there and sooner as we were on the plane the put us on getting there and still had ½ hour to spare when we got to the agent for our seats by running, or in my case with my bad foot walking as fast as I could. She said it didn’t matter.
I asked for our luggage so we could stay the night if we did not get another flight and she said NO, it had to go on to Tucson with the plane. Later they got us on a flight to LA where we sat for 5 hours for the the plane to have that delayed too, got into Tucson at 1 Am on Saturday Morning, had been at airports since 6 Am East coast time and got up to get there at 4 AM.
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