JB Robinson Jewelers - Poor Customer Service and Repairs
Wedding Band Setup - Complaint
FLINT, MICHIGAN -- I purchased our wedding jewelery from JB Robinson Jewelers in the Genessee Valley Center . I was told to bring my engagement ring and enhancers in two weeks prior the my wedding date to have sent in to be sized and soldered. I am only a few days from my wedding now and still don't have my ring after three weeks. Each time I have been told a date that my wedding bands will be in I have gotten the run around from the manager Gerry. One of the times I called to try to get an answer what was going on with my rings I was told to calm down they will take care of it I have plenty of time. I finally was told last week my ring was in to pick up...later than Gerry told me of course. When my finance and I went to pick it up on of the enhancers had a large gap in between in and the engagement ring and was crooked. I AM NOT PUTTING ON MY WEDDING BANDS AT MY WEDDING WHICH I TAKE AS A SYMBOL OF LOVE AND COMMITMENT TO JUST HAVE TO TURN AROUND AND TAKE IT OFF AGAIN TO GET SENT BACK TO BE FIXED FOR ANOTHER UNDISCLOSED AMOUNT OF TIME! This experience has been completely unacceptable to my fiance and I and everyone else I have told and will keep telling more of this. As of today I still don't have my wedding set! VERY UNHAPPY ALL AROUND WITH THIS SERVICE!