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21 Century Auto Group - Lots of Staff- Fantastic C.S
Purchase Pre-Owned Vehicle
Review by ricky.vaz28 on 2012-08-06
Rating: 
SPRINGFIELD, NEW JERSEY -- Our trip to this dealership was not planned, it just sort of happened while driving home one day.
My wife and I are newlyweds and have been sharing the same vehicle as the circumstances didn't permit us to splurge on another car until recently. While on our drive home one day, we saw 21 Century Auto Group- their big dealership logo is hard to miss for anyone driving by. We decided to stop in and take a look and very grateful we did so.
Diego was our sales representative. He was very professional and had a very charismatic way of handling all of our questions and concerns. We looked at so many cars and finally found one we felt was exactly what we wanted. Diego helped guide us through the whole process until we drove out of the dealership.
Working in the customer service field, I understand how important a customer is to any business and this dealership did not disappoint us. The vehicle we chose was in great condition, a beautiful white BMW 2008. My wife fell in love, probably faster then she ever did with me with this car! ha ha! The car was priced at a fantastic deal and we were so excited to find something so unexpected.
The only real complaint we have was that when we first arrived, the second we got out of the car, too many salesmen quickly rushed to offer their assistance, this was a tad bit overwhelming for both of us but I suppose it is better to have plenty of staff, then to be short on it. Sometimes for new customers, this can scare them away but all of the gentlemen (including one woman) they were all very polite and gave us our space.
We are very pleased with our purchase and very pleased with the selections they have. This dealership is really nice inside and the team they have put together is fantastic. Sometimes its the small details that make a customer truly satisfied.
Would recommend without hesitation!
My wife and I are newlyweds and have been sharing the same vehicle as the circumstances didn't permit us to splurge on another car until recently. While on our drive home one day, we saw 21 Century Auto Group- their big dealership logo is hard to miss for anyone driving by. We decided to stop in and take a look and very grateful we did so.
Diego was our sales representative. He was very professional and had a very charismatic way of handling all of our questions and concerns. We looked at so many cars and finally found one we felt was exactly what we wanted. Diego helped guide us through the whole process until we drove out of the dealership.
Working in the customer service field, I understand how important a customer is to any business and this dealership did not disappoint us. The vehicle we chose was in great condition, a beautiful white BMW 2008. My wife fell in love, probably faster then she ever did with me with this car! ha ha! The car was priced at a fantastic deal and we were so excited to find something so unexpected.
The only real complaint we have was that when we first arrived, the second we got out of the car, too many salesmen quickly rushed to offer their assistance, this was a tad bit overwhelming for both of us but I suppose it is better to have plenty of staff, then to be short on it. Sometimes for new customers, this can scare them away but all of the gentlemen (including one woman) they were all very polite and gave us our space.
We are very pleased with our purchase and very pleased with the selections they have. This dealership is really nice inside and the team they have put together is fantastic. Sometimes its the small details that make a customer truly satisfied.
Would recommend without hesitation!
Our new addition
Comments:
Posted by trmn8r on 2012-08-07:
Lots of staff = lots of overhead = higher prices in my opinion. I prefer to deal with smaller outfits. Those flashy high pressure highway dealerships leave me a bit cold.
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