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Virgin Mobile - Horrible Customer Service
Iphone 4 - Complaint
Review by paulwparker on 2012-08-06
Rating: 
ATLANTA, GEORGIA -- Bought and iPhone 4 for Virgin mobile cellular service a month ago. The phone works but the 3g cellular data service is terribly slow. Called customer (no) service 8 times in 4 weeks. All their call centers are in Mexico or the Philippines. Service reps had no idea how to troubleshoot the device. I finally gave up and asked for an RMA. Their response, please call back in 2 hours. Our systems are down. Unbelievable! Finally got my RMA to send the phone back. I plan on switching phone service tomorrow. Avoid Virgin Mobile!
Comments:
Posted by ticia232 on 2012-08-07:
How many times did you try to call? Was this your first time calling? I only ask because if this was your first time calling then perhaps their system WAS down and they were waiting for it to be fixed. Also they wouldn't have the ability to troubleshoot the phone if the system was down.
Also why is it "Unbelievable" that a computer can go down? They aren't flawless.
Also why is it "Unbelievable" that a computer can go down? They aren't flawless.
Posted by MRM on 2012-08-07:
If you're going to switch carriers, then thats an expensive paperweight you're holding ($600 for iPhone) I would make sure that phone is near a window and there are peak hours where data can be slow at.
Posted by bonniemcalvin on 2012-08-17:
MRM: You're not doing anything to combat my perception of Virgin Mobile as a manipulative company. [If you're going to switch carriers, then thats an expensive paperweight you're holding ($600 for iPhone)] If you work for the company, maybe they should pay you to take a class.
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