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General Electric Company - Charged us $99 without prior notification or consensus from us
GE Gas Range - Complaint
Review by wenyuhsu on 2012-08-07
Rating: 
SAN FRANCISCO, CALIFORNIA -- We made a call prior to 9/30/2011 for a bad GE Gas Range under the impression that it was still under warranty. Promised to come on 9/30/2011 to repair but did not mention anything about minimum charge or any initial checkup fee. The technician came on 9/30 and insist that the model is NOT under warranty. He said that if we go ahead and let him continue to fix it, he will charge us hourly fee and if we stop right there then there will be no charge. That's NOT the case. Later we found that we were still secretly charged us for US$99 (without our consensus or signature). Since we rented out the house we didn't know about this until 8 months later, the collection agency is going after my sister-in-law (who initially purchased the Gas Range) for the $99. We were totally shocked. I think GE is very short-sighted. We were loyal GE customer in the past, but from now on we will NEVER purchase anything from GE again.
Comments:
Posted by crabby on 2012-11-19:
"under the impression that it was still under warranty."
It appears that you really are not sure about that since you were not the person who purchased the appliance. Nor can any of your readers be sure either. In you post, you subsequently did not refute the service tech's claim that the range was off warranty.
"but did not mention anything about minimum charge or any initial checkup fee."
If you made the claim on the phone that the range is under warranty, then that would be the expected posturing of the service company at that time.
Hmmm..., the service tech spends time and vehicle miles driving to your house, then spends time looking at the appliance,and that should be free?
It appears that you really are not sure about that since you were not the person who purchased the appliance. Nor can any of your readers be sure either. In you post, you subsequently did not refute the service tech's claim that the range was off warranty.
"but did not mention anything about minimum charge or any initial checkup fee."
If you made the claim on the phone that the range is under warranty, then that would be the expected posturing of the service company at that time.
Hmmm..., the service tech spends time and vehicle miles driving to your house, then spends time looking at the appliance,and that should be free?
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